information on how to use the shop
Welcome to the onlineshop of Modellbahn Union.
To navigate through our product range, you can either use a filter or the product categories, and of course you have the option of entering search terms.
For each product you will find in the detailed descriptions everything important and worth knowing about the model. In addition, you will be shown the available accessories such as couplings, decoders, etc. as well as products that are suitable for the item.
You will also find an indication regarding availability as well as an indication that the product will be sold out soon with no reproduction.
All items with green symbol are available directly from our warehouse.
All information is always based on the information we receive from the manufacturers and is subject to change.
Please note that some of the pictures we use have a very large format to show you the details of our models. Should one of these images "break" the size of your monitor after being opened, you can simply return to the normal product view with the ESC button.
Value and gift vouchers are redeemed during the checkout process, you will find the appropriate field after entering your address data in the payment methods.
Where can I make pre-orders?
We do not accept pre-orders for products that will be released in the future. Pre-orders are also unnecessary with us. We always order large quantities of all new items of the manufacturers. When the items are delivered, they will be advertised in our newsletter and can then be ordered conveniently and safely without any waiting time. But all the other articles that you find online with us are always directly available and in stock in Kamen.
Many competitors accept orders in advance, often with a down payment, but often the delivery date, price and the general appearance of the product in the dark. We do not want to take part in this practice as it often leads to dissatisfaction on both the customer and the merchant side. We therefore ask for your understanding that you do not find some "white elefants" in our assortment.
If we have a product, which is already marked as available by the manufacturer, not in stock, we look forward to hearing from you by e-mail. We will get the product immediately and list it in our shop after arrival.
Personal customer service, the already mentioned big storage, which allows us to ship all products within 24 hours after receipt of payment, as well as an optimized shipping process make the purchase with us a pleasure. Benefit from even faster processing through a payment via Paypal, credit card, Amazon or other methods.
Here you will find our cancellation form.
Prices & discounts
We are always ready to present you in our online shop cheap offer. The immediately available items can not be purchased cheaper than in our webshop.
1B, defective goods
We normally offer only new products from the manufacturer. The articles have no traces of use, the original packaging was opened only for possible quality control.