UK customer service

Introducing Hassle-Free Returns, Repairs, and Warranty Handling for UK Customers

We are thrilled to announce a seamless solution for our valued UK customers, making returns, repairs, and warranty claims smoother and more convenient than ever before. Partnering with our friends at DCC Supplies, we are dedicated to ensuring your satisfaction without the hassle of international shipping and complex customs procedures.

DCC Supplies Entrance
DCC Supplies Workshop 1
DCC Supplies Workshop 2
DCC Supplies Workshop 3

How It Works:

1. Returns of Unwanted Items:

  • Within the 14-day return period, simply send your item back to DCC Supplies with a note including your customer details and reason for return.

  • Upon confirmation of receipt by DCC Supplies, we will promptly process your refund from Germany using the method you used to pay the item.

  • Shipping within the UK is at your discretion, utilising your preferred method. Please send the package by registered mail to avoid any problems with tracking and losses.

  • No need for customs paperwork as the package remains within the UK.

2. Warranty Issues:

  • If you encounter any problems with a product under warranty, contact us at Modellbahn Union via, and we will coordinate with DCC Supplies.

  • You will receive a Freepost label from DCC Supplies via email, to send the item to their workshop within the UK.

  • DCC Supplies will assess for repair or replacement. Please allow 14 days for processing, since there might be the need to source spare parts from Germany. DCC Supplies or Modellbahn Union will contact you if a longer time for repair or replacement is expected because of reasons beyond our control.

  • Your repaired or replaced item will be promptly returned to you within the UK.

3. Repairs Outside Warranty:

  • For repairs beyond the warranty period, directly reach out to DCC Supplies for a quote and assistance.

4. Pickup from Worcester:

  • Prefer not to deal with shipments from Germany? No worries! You can place orders for any item in our range through DCC Supplies. You can let them know your wishes by sending the product codes to them via the contact details below. Please note that you need to submit your order to them and not via our webshop.

  • You can then simply arrange to pick up and pay for your item at their shop in Holth Heath when the items arrive, with customs handling expertly managed by DCC Supplies.

  • Alternatively, place order with DCC Supplies and pay for it and they will then ship onto you as soon as items are available.

How to contact DCC Supplies:

Telephone: 01905 621999 (Mondays, Wednesday and Fridays) between 10.30am – 12.00pm and 2.00pm – 4.00pm


Post: DCC Supplies, Unit 17C Top Barn Business Centre, Holt Heath, WR6 6NH

Collection Times: Monday – Friday between 10.00am – 4.00pm

DCC Supplies Demo Layout