Who is Modellbahn Union?
Modellbahn Union is part of the family-owned company DM-Toys, headquartered in Issum on the Lower Rhine and an established model railroad dealer for N gauge. Since 2004, DM-Toys has been growing steadily and you can find the N gauge shop here.
In December 2015 we opened our online shop www.modellbahnunion.com and started with 6,826 immediately available products. The comprehensive warehousing and the immediate availability of the listed items are unique. All items listed in the online shop are in stock and available immediately.
Where can I make pre-orders?
We do not accept pre-orders for products that will be released in the future. Pre-orders are also unnecessary with us. We always order large quantities of all new items of the manufacturers. When the items are delivered, they will be advertised in our newsletter and can then be ordered conveniently and safely without any waiting time. But all the other articles that you find online with us are always directly available and in stock in Dortmund.
Many competitors accept orders in advance, often with a down payment, but often the delivery date, price and the general appearance of the product in the dark. We do not want to take part in this practice as it often leads to dissatisfaction on both the customer and the merchant side. We therefore ask for your understanding that you do not find some "white elefants" in our assortment.
If we have a product, which is already marked as available by the manufacturer, not in stock, we look forward to hearing from you by e-mail. We will get the product immediately and list it in our shop after arrival.
Personal customer service, the already mentioned big storage, which allows us to ship all products within 24 hours after receipt of payment, as well as an optimized shipping process make the purchase with us a pleasure. Benefit from even faster processing through a payment via Paypal, credit card, Amazon or other methods.
How do I deal with a complaint?
In case of a complaint, please contact us by e-mail at email@example.com or by phone at + 49 / (0) 231/1087553.
Here you will find our cancellation form.
Prices & discounts
We are always ready to present you in our online shop cheap offer. The immediately available items can not be purchased cheaper than in our webshop.
1B, defective goods
We offer only new products from the manufacturer. The articles have no traces of use, the original packaging was opened only for possible quality control.